FAQ

Frequently Asked Questions

1. How long does it take to process my order?
All orders are processed within 2–3 business days (excluding weekends and holidays). Once shipped, you will receive a confirmation email with tracking information.

2. What are your shipping options and delivery times?
Currently, we offer Standard Shipping within the United States. Orders typically arrive within 7–12 business days. Shipping is free on all orders.

3. Do you offer international shipping?
At this time, Decoraway ships only within the United States. We’re working on expanding our delivery options soon.

4. How can I track my order?
After your order ships, you’ll receive an email with a tracking number and a link to track your package.

5. What if I entered the wrong shipping address?
Please ensure your shipping details are correct before placing your order. Decoraway is not responsible for lost packages due to incorrect address information. If you realize there’s a mistake, contact us immediately at info@decoraway.shop.

6. What is your return and refund policy?
We want you to shop with confidence. If you are not satisfied with your purchase, please review our Return & Refund Policy for details on eligibility, timelines, and how to request a return.

7. What payment methods do you accept?
We accept secure payments through major credit cards and trusted online payment methods. All transactions are encrypted for your protection.

8. How do I contact Decoraway customer support?
You can click  here or reach us anytime via:
Email: info@decoraway.shop
Phone: +16205912989