Last updated: July 18, 2026

This Return & Refund Policy applies to eligible products purchased through decoraway.shop and delivered within the United States.

1. Return Window

You may request a return within 30 calendar days after the carrier confirms delivery. The return request must be submitted within this period, and the item must meet the eligibility requirements below.

2. Return Eligibility

To qualify for a return, the product must generally be:

·         Unused, uninstalled, unwashed, and in substantially the same condition in which it was received.

·         Returned with original packaging, accessories, manuals, labels, and components where applicable.

·         Accompanied by the order number or other proof of purchase.

·         Packed securely to prevent damage during return transit.

We may reduce or deny a refund if an item is returned used, damaged after delivery, incomplete, materially altered, or outside the return window, except where applicable law requires otherwise.

3. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

·         Gift cards.

·         Custom-made, personalized, or made-to-order products.

·         Final-sale or clearance items clearly marked as non-returnable before purchase.

·         Perishable goods, personal-care items, or sanitary products after opening.

·         Hazardous, flammable, or restricted materials.

·         Items that cannot be resold for health, safety, or hygiene reasons after use or opening.

4. How to Start a Return

1.       Email support@decoraway.shop within 30 days after delivery.

2.       Include your order number, the product you want to return, the reason for return, and photographs when relevant.

3.       Wait for written return authorization and return instructions.

4.       Unless different instructions are provided, approved returns should be sent to: 359 N Flora St, Wichita, KS 67212, United States.

5.       Use a trackable shipping service and retain the receipt. Decoraway is not responsible for customer-paid return packages that are lost before reaching the approved return address.

Do not return products without authorization. Unauthorized returns may be refused, delayed, or sent back to the customer.

5. Return Shipping Costs

·         Damaged, defective, incomplete, or incorrect item: after verification, Decoraway will provide a prepaid return label or another no-cost resolution.

·         Buyer remorse, changed mind, wrong size/color selected by the customer, or no longer needed: the customer is responsible for return shipping.

·         We do not charge a restocking fee for approved returns.

·         Original shipping charges are non-refundable unless the return results from a verified Decoraway or fulfillment error, or applicable law requires otherwise.

6. Damaged, Defective, or Incorrect Items

Contact support@decoraway.shop within 48 hours after delivery and provide the order number and clear photographs of the product, packaging, and shipping label. Depending on the circumstances and product availability, we may offer a replacement, replacement part, refund, or other reasonable solution.

Do not discard the product or packaging until we confirm that it is no longer needed for the claim.

7. Exchanges

We do not offer direct exchanges. To obtain a different item, return the eligible product under this policy and place a new order separately.

8. Refund Review and Timing

After an approved return is received, we inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after inspection.

Your bank, card issuer, PayPal, digital-wallet provider, or other payment provider may require additional time to post the credit. If more than 15 business days have passed after we confirmed the refund, contact us.

9. Partial Refunds

Where permitted by law, a partial refund may apply if an item is returned with missing parts, avoidable damage, signs of use, or materially damaged packaging that reduces its resale value. We will explain any deduction when communicating the refund decision.

10. Order Cancellations

Cancellation requests must be submitted to support@decoraway.shop within 12 hours after order placement. We will make reasonable efforts to cancel, but cancellation is not guaranteed once processing or fulfillment begins. If the order ships, follow the return process above.

11. Consumer Rights

This policy does not limit any non-waivable consumer rights available under applicable federal or state law.

12. Contact

Decoraway

Website: https://decoraway.shop

Email: support@decoraway.shop

Phone: +1 (620) 591-2989

Address: 359 N Flora St, Wichita, KS 67212, United States