Last updated: July 18, 2026

How do I place an order?

Browse the store, select a product and any available options, add it to the cart, review the order, and complete secure checkout. You will receive an email confirmation after the order is submitted.

Can I change or cancel my order?

You may request cancellation within 12 hours after ordering by emailing support@decoraway.shop. We cannot guarantee a change or cancellation after processing begins.

What currency do you use?

All prices and transactions are in U.S. dollars (USD), unless checkout clearly states otherwise.

Where do you ship?

We currently ship to supported addresses within the United States. We do not currently offer international shipping.

How long does delivery take?

Processing generally takes 1–2 business days. Standard transit generally takes 2–6 business days after dispatch. The estimated total is 3–8 business days.

How much is shipping?

The exact shipping charge, including any free-shipping offer, is displayed in the cart or at checkout before payment.

How do I track my order?

When tracking is available, we email the tracking number after dispatch. Tracking can take 24–48 hours to show movement.

Why did my order arrive in more than one package?

Products may be fulfilled from different facilities. When an order is split, packages can arrive on different dates and may have separate tracking numbers.

What should I do if tracking says delivered but I cannot find the package?

Check the delivery area, household members, neighbors, and the carrier. Then contact us with the order number so we can review tracking and determine whether a carrier inquiry is needed.

What if my item is damaged, defective, or incorrect?

Email support@decoraway.shop within 48 hours after delivery. Include your order number and clear photographs of the product, packaging, and shipping label.

What is the return window?

You may request a return within 30 calendar days after delivery, subject to the eligibility requirements in the Return & Refund Policy.

Who pays return shipping?

Decoraway covers approved returns for verified damaged, defective, incomplete, or incorrect items. Customers pay return shipping for buyer-remorse returns.

Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

Do you offer exchanges?

We do not offer direct exchanges. Return the eligible item and place a separate order for the replacement product.

When will I receive my refund?

After an approved return is received and inspected, we issue the refund to the original payment method within 10 business days. The payment provider may require additional posting time.

Which payment methods do you accept?

We accept major credit and debit cards and the digital payment methods shown at checkout.

Is checkout secure?

Yes. The store is powered by Shopify and uses encrypted checkout technology. Payment information is processed by Shopify and authorized payment providers.

How can I manage marketing emails or privacy choices?

Use the unsubscribe link in marketing emails and the cookie or privacy-choice tools displayed on the website. You may also contact support with a privacy request.

How do I contact Decoraway?

Email support@decoraway.shop, call +1 (620) 591-2989, or write to 359 N Flora St, Wichita, KS 67212, United States.

What are your support hours?

Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time, excluding U.S. federal holidays.

Still Need Help?

Decoraway

Website: https://decoraway.shop

Email: support@decoraway.shop

Phone: +1 (620) 591-2989

Address: 359 N Flora St, Wichita, KS 67212, United States