Last updated: July 18, 2026

Our support team is available to help with product questions, orders, shipping, returns, refunds, and website issues. Please include your order number when contacting us about an existing order.

Store	Decoraway
Website	https://decoraway.shop
Email	support@decoraway.shop
Phone	+1 (620) 591-2989
Address	359 N Flora St, Wichita, KS 67212, United States

Customer Support Hours

Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time (CT), excluding U.S. federal holidays.

We aim to respond to customer-service emails within 1–2 business days. Response times may be longer during holidays or periods of unusually high demand.

Order Support

For order-related help, email support@decoraway.shop and include your full name, order number, and a brief description of the issue. For damaged or incorrect items, include clear photographs of the item and packaging.

Important Address Notice

Do not send an item back without receiving return authorization and return instructions. Unauthorized returns may be refused or delayed.