Contact information
Last updated: August 31, 2026
Our support team is available to help with product questions, orders, shipping, returns, refunds, and website issues. Please include your order number when contacting us about an existing order.
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Store |
Decoraway |
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Website |
https://decoraway.shop |
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support@decoraway.shop |
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Phone |
+1 (620) 591-2989 |
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Address |
359 N Flora St, Wichita, KS 67212, United States |
Customer Support Hours
Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time (CT), excluding U.S. federal holidays.
Response Time: If you reach us out after business hours, we’ll respond by the next business day.
Order Support
For order-related help, email support@decoraway.shop and include your full name, order number, and a brief description of the issue. For damaged or incorrect items, include clear photographs of the item and packaging.
Important Address Notice
Do not send an item back without receiving return authorization and return instructions. Unauthorized returns may be refused or delayed.